Thorned Elegance

We understand that sometimes things don’t go as planned. That's why we're here to assist you with any issues concerning INKARTISAN products within 14 days of receipt.

Due to hygiene standards, we're unable to accept returns of physical products. However, we're glad to offer INKARTISAN credit or, in certain situations, a refund.*

For requests made after 14 days of the delivery date, we may provide INKARTISAN credit but cannot accept returns for orders beyond 90 days.

For inquiries, please contact us at contact@inkartisan.com.

 

Non-Returnable Items:

All Freehand Ink Accessories, Accessory Bundles, Tip Packs, and Transfer Paper

Freehand Tattoo Marker

Custom Tattoos

E-Gift Cards

Sale Items

Tattoo Bundles

Please be aware that we may deny a refund if we detect any signs of policy abuse.

*Note that original shipping fees are non-refundable, which means:

Non-free shipping orders: When requesting a refund, the shipping fee will not be reimbursed, only the product cost will be refunded.

Free shipping orders: When requesting a refund, the shipping fee will be deducted from the product cost.

 

Defective Products or Application Issues

Encounter a problem with your tattoo's application, or received a damaged or defective product? Please reach out for a possible one-time resend or credit. Just follow these steps and provide a photo of the issue:

• Your order number
• Your email address
• A description of the issue or defect (photo required)

Requesting a Credit or Refund

Getting in touch is easy! Email us at contact@inkartisan.com or use the support widget on our page. Remember to provide:

• Your order number
• Your email address
• Details about the products and quantities in question
• A brief explanation of why you’re seeking a refund (photo required)

Our customer service team will review your case and guide you through the next steps.

Free shipping is available for orders over $30; otherwise, a flat rate of $8 applies for postage.

 

Once your order has been shipped, we will send you an email containing your tracking information. Presently, we offer deliveries to the United States (excluding remote areas). We do not yet support deliveries in other countries and regions.

Your tracking information may take up to 24 hours to become active. You can use the following website link to track your package:

https://t.17track.net

Our delivery timeline is divided into two parts:

 

Processing Time:

Within 3-5 business days of your order placement, we send all orders to our fulfillment center for shipping.

 

Shipping Time:

Expect 7-14 day delivery for the United States.

 

Shipping: There is a flat shipping rate of $8 per order. However, we offer free shipping on orders over $30!

 

Useful Tips:

1. Ordinarily, our local shipping partners deliver packages on regular business days (Monday to Friday). To ensure secure delivery, it's recommended to provide an address where you can receive the package on business days. It's also advisable to keep your phone active during the estimated delivery time, as the shipping agent may need to contact you.
2. The delivery service we use requires a customer signature for successful delivery. Therefore, ensure that either you or a person authorized by you are present at the delivery address.

 

Points to Remember (Buyer Responsibilities):

1. If there are customs duties applicable in the recipient's country, these charges will be borne by the buyer.
2. Any costs incurred due to delivery delays or address modifications on the buyer's part will be the buyer's responsibility.
3. If an order is cancelled halfway by the buyer for any reason, or the goods are returned, the associated costs will be the responsibility of the buyer.
4. Should you have any queries regarding your products, don't hesitate to contact us at contact@inkartisan.com